This document pertains to finding the model and product number on HP All-in-One Desktop PCs.
HP provides a model name on the front of HP All-in-One computers, but this name or number might not be sufficient to get proper support for your computer. These names or numbers often represent a series of many computers that look similar, but have different options and parts. For example, HP has produced many types of HP Pavilion 23 models in different configurations, such as the HP Pavilion 23-h070 and the HP Pavilion 23-g040xt models.
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This document describes how to find the model number (also called the product name) for your HP All-in-One desktop PC. You can use the model number or the product number to download drivers, find helpful documents, or get online support.
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If needed, you may also use this document to find the serial number which is always listed near the product number.
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For information about model or product number of HP ENVY Curved All-in-One PCs, see HP ENVY Curved All-in-One PCs - Finding the Model Number and Serial Number.
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Serial Number Check Warranty
HP EliteBook Folio 1020 Bang & Olufsen Limited Edition
‘Manufacturer’s warranty’ refers to the warranty included with the product upon first purchase.
‘Extended warranty’ refers to any extra warranty coverage or product protection plan, purchased for an additional cost, that extends or supplements the manufacturer’s warranty.
Serial Number Check Specs
Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product.
Warranty withdrawn refurbished product: References a warranty that no longer applies, because the product has been refurbished as was sold ‘as is’ without a warranty.
Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product.
Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.
Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product.
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The serial number provided does not match the previously selected product. It matches the product:
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Select ‘Continue’ to proceed to the new product.Or ‘Return’ to go back to the original product and enter new entitlement information.
This product cannot be identified by Serial Number alone. Please enter a Product Number to complete the request.
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